FAQ

Who can make a complaint?

Anyone can file a complaint with the College of Physiotherapists of Manitoba about the actions or behavior of a current or former physiotherapist.

  • If the complaint is about a former physiotherapist, it must be about something that happened  before their registration was canceled or expired. The College can investigate these complaints for up to five years after the cancellation.

What Types of Complaints Does the College Investigate?

The College investigates complaints that are related to its mandate of protecting the public. These complaints may include but are not limited to:

  • Unprofessional behavior (professional misconduct or conduct unbecoming)
  • Incompetence (not doing their job properly or safely)
  • Sexual misconduct
  • Negligence (carelessness in providing care)
  • Violation of ethical or professional standards

What Issues Are Not Covered by the College?

The College isn’t able to help with:

  • Financial disputes or requests for financial compensation
  • Business disputes between physiotherapists or other healthcare workers
  • Requests for specific assessments or treatments
  • Giving medical advice, including diagnoses or treatment
  • Offering legal advice

What decisions can the Complaints Committee make?

After reviewing or investigating a complaint, the Complaints Committee may:

  • Refer the matter to the Inquiry Committee for a formal hearing.
  • Decide not to refer the matter for further action.
  • Accept a voluntary surrender of the physiotherapist’s registration.
  • Issue a censure (a formal reprimand) if the member agrees.
  • Refer the matter to mediation (only if both parties agree and the issue is strictly between them).
  • Enter into a formal agreement with the physiotherapist, which may include:
    • Assessment of fitness to practise
    • Counselling or treatment
    • Practice monitoring or supervision
    • Completion of remedial education
    • Conditions or restrictions on practice

Is There a Cost to File a Complaint?

There is no cost to file a complaint, and the College does not charge for investigating a complaint. However, if you chose to hire a lawyer to take legal action against a member, you will be responsible for any legal expenses.

How Long Will It Take to Resolve My Complaint?

The College works to resolve complaints as quickly as possible, but it can take several months. Every complaint is different, so there is no set time for how long it will take.

Is My Complaint Confidential?

The College of Physiotherapists of Manitoba will treat your complaint confidentially, but the physiotherapist involved will be notified about the complaint. They will also get a copy of your complaint and will be asked to respond in writing.

How Do I Make a Complaint?

To file a complaint, you can send a letter or fill out the printable Complaint Reporting Form or online Complaint Reporting Form. Be sure to clearly explain your concern and include as much detail as possible, such as:

  • The name of the physiotherapist involved
  • A description of the issue or concern
  • Dates and times related to the issue
  • Any supporting evidence or documents

You can fill out the form online and print it or print the form and fill it out by hand. Afterward, you can email, fax, or drop off your complaint at the College of Physiotherapists of Manitoba office. If you need help with filing your complaint you can contact the College for assistance.

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