If you have a concern about the care received by a physiotherapist or their conduct that cannot be resolved by talking to them, you can make a complaint to the College of Physiotherapists of Manitoba about a physiotherapist. The College regulates individual physiotherapists but does not regulate the place where they practice.
No. The complaint must be signed and include the name and contact information of the person filing the complaint, the patient’s name (if not the contact person) and the name of the physiotherapist(s).
The college WILL NOT investigate complaints that are not related to physiotherapy practice.
There is no fee to file a complaint and the College of Physiotherapists of Manitoba does not charge a fee to investigate a complaint. If you decide to hire a lawyer to pursue legal action against a member, you will be responsible for the legal costs.
The College of Physiotherapists of Manitoba resolves complaints as quickly as possible, but the process may take several months. There is a wide range of possible actions resulting from a complaint, so we have no defined complaint resolution time period.
The College of Physiotherapists of Manitoba will treat your complaint confidentially.
When you are ready to submit a complaint, you can go to the complaint form and either fill it in and print it, or print the form and fill it in by hand. The form can be emailed, faxed or dropped off at the College of Physiotherapists of Manitoba office. If you need help making your complaint or filling out the form, you may contact the College office.