Complaint Process

Once your complaint is filed, these are the usual steps:

  • The Registrar will forward your complaint to the Complaints Committee to review the complaint and determine next steps. The Committee consists of both physiotherapists and government appointed public members who are not physiotherapists.
  • The physiotherapist will be notified about the complaint, provided a copy of your complaint and is asked for their written response.
  • The Complaints Committee will review the complaint, the physiotherapist’s response and may need to gather further information. This may involve interviewing you, the physiotherapist and relevant parties. They may need to review your patient chart. 
  • Once the review is complete and a decision is made, both you and the physiotherapist will be provided with a written decision and the reasons for the decision.
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